Warranty Policy

At Era Furniture, every piece is built from solid wood, kiln-dried and hand-finished by craftsmen who have worked with us for years. We stand behind that craftsmanship. This warranty covers manufacturing defects — not the natural behaviour of wood, which we explain below so there are no surprises.

1. What This Warranty Covers

We warrant that your furniture is free from defects in material and workmanship under normal household use, for the following periods from the date of delivery:

This warranty applies to purchases made through our website.

If a covered component fails due to a manufacturing or workmanship defect within its warranty period, we will replace it — either the affected component or, where the defect cannot reasonably be resolved by you, the entire piece. See Section 6 for how this works, and Section 7 for shipping costs.

2. What This Warranty Does Not Cover

This warranty covers manufacturing and workmanship defects only. It does not cover Customer-Caused Damage — any damage caused by the customer, a third party, or external circumstances after delivery, including but not limited to: accidental impact, mishandling during use or relocation, improper assembly or disassembly, water or liquid spills, exposure to heat or direct sunlight, use of harsh chemicals, or damage from pests, pets, or children. Customer-Caused Damage is assessed separately from manufacturing defects and is not eligible for free replacement under this policy.

Solid wood is a natural material, not a synthetic one, and it will behave like one. The following are considered normal characteristics, not defects:

• Grain, colour, and texture variation between pieces, or between the piece and any photograph or sample shown online
• Natural knots, mineral streaks, or grain patterns unique to each timber section
• Seasonal movement — minor expansion, contraction, or surface-level hairline cracks caused by humidity and temperature changes, especially across Indian climate zones
• Colour deepening or mellowing over time, particularly with direct sunlight exposure (a natural and expected property of solid wood, especially teak)
• Wear consistent with age and use — surface scratches, dents, or finish dulling from daily use
• Damage from misuse or neglect, including but not limited to: spills left unattended, exposure to direct water or excessive moisture, placement near heat sources (direct sun through glass, heaters, fireplaces), harsh chemical cleaners, or improper cleaning methods
• Damage from pest infestation occurring after delivery (we kiln-dry all timber precisely to prevent this at the point of manufacture)
• Unauthorised modifications carried out by anyone outside Era Furniture
• Commercial or outdoor use of furniture designed for indoor residential use, unless the product was explicitly purchased and specified for that purpose
• Transit damage — this is covered separately under our Return & Replacement Policy, not under warranty, and must be reported within 48 hours of delivery with photographic evidence

3. Warranty Eligibility

To be eligible for a warranty claim, you must:

• Be the original purchaser, with proof of purchase (order ID or invoice)
• Report the issue within the applicable warranty period
• Have used and maintained the product under normal household conditions, following any care instructions provided at delivery
• Not have altered, disassembled, or attempted independent repair or modification of the affected component

4. How to File a Claim

• Contact us at info@erafurniture.in with your order ID, a description of the issue, and clear photographs (or a short video) of the affected area.
• Assessment — our team will review the claim within 3–5 business days and may request further images to confirm the defect.
• Resolution — if the claim is approved, we will replace the affected component or, where necessary, the entire piece (see Section 6). Some components are made to order at the time of a claim, so resolution timelines vary — see Section 5.
• Return of the defective part — for component-level replacements, we may ask you to return the original part alongside receiving the replacement, using a prepaid return label we provide. For whole-piece replacements, we will arrange collection at the time of delivery of the replacement.
• If you disagree with our assessment, you may request a second review by a senior member of our team within 7 days of receiving our decision.

5. Our Commitment to You

Warranty policies are only as good as the experience of using them. Here is what you can expect from us, in writing:

If we are unable to meet a timeline, we will proactively inform you of the delay and the reason — you will not need to follow up to find out where your claim stands.

These timelines may be affected by circumstances beyond our reasonable control, including but not limited to transport disruptions, natural events, or government restrictions. In such cases, we will keep you informed of the revised timeline.

6. Replacement

This warranty entitles you to replacement — not a refund.

• Where the affected part can reasonably be replaced by you (e.g., hardware, drawer runners, hinges, locks, upholstery elements), we will send the replacement component along with clear installation guidance, at no cost to you.
• Where the affected part cannot reasonably be replaced by you — such as a structural frame or joinery defect — we will replace the entire piece. We will arrange collection of the defective piece at the same time as delivery of its replacement, at no cost to you.

Where a replacement component or piece needs to be manufactured to order, it will be produced to the original specification and finish of your piece. If that exact specification is no longer manufactured, we will offer a comparable substitute or a store credit equal to its proportional value, at your choice.

7. Limitation

This warranty applies to products purchased directly through Era Furniture's website. It does not extend to products purchased through unauthorised resellers. Era Furniture bears all shipping and logistics costs for approved warranty replacements, including collection of a defective piece where a whole-piece replacement applies. Era Furniture's total liability under this warranty is limited to the replacement of the defective component or piece and does not extend to incidental or consequential damages. Nothing in this section limits any right or remedy available to you under the Consumer Protection Act, 2019 or the Sale of Goods Act, 1930.

This policy is governed by the laws of India, and courts in Ernakulam, Kerala shall have jurisdiction over any disputes arising from it, without prejudice to your right to approach a consumer forum under the Consumer Protection Act, 2019.

8. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint that is not resolved to your satisfaction through the process above may be escalated to our Grievance Officer:

B Devapranath
Designation: Grievance Officer
Phone: +91 9567915396
Email: info@erafurniture.in

We will acknowledge your escalation within 48 hours and aim to resolve it within 30 days.

This warranty is in addition to, and does not affect, your rights under the Consumer Protection Act, 2019.