Privacy Policy

Welcome to Era Furniture (“Era Furniture”, “we”, “our”, or “us”). We value the trust you place in us and are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, www.erafurniture.in, and through our products and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website, submit enquiries, place orders, or interact with our services.

Personal Information
  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)
  • GST Number (if applicable)

Transaction Information
  • Products purchased
  • Order details
  • Payment status
  • Delivery information
  • Purchase history

Technical Information
  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Information
  • Cookies and Tracking Data

2. How We Use Your Information

We use your information for:
  • Processing orders and deliveries
  • Providing customer support
  • Managing your account and enquiries
  • Sending order confirmations and updates
  • Improving our products and services
  • Personalizing your shopping experience
  • Conducting analytics and website optimization
  • Sending promotional offers and marketing communications (with your consent)
  • Complying with legal obligations

By submitting your contact information, you consent to being contacted by Era Furniture via phone calls, SMS, email, or WhatsApp regarding enquiries, quotations, orders, deliveries, and promotional communications (where consent is provided).

3. Information Sharing and Disclosure

Era Furniture respects your privacy and does not sell, rent, or trade your personal information to third parties.

Service Providers

We may share information with trusted service providers such as:
  • Logistics and delivery partners
  • Payment gateway providers
  • Website hosting providers
  • Technical support providers

Such providers are authorized to use your information only as necessary to provide services on our behalf.

Legal Compliance

We may disclose information when required by law, government authorities, court orders, regulatory agencies, or other legal processes.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of the business transaction.

4. Payment Information

Era Furniture does not store your debit card, credit card, banking information, UPI credentials, or payment passwords on its servers.

Payments are processed through secure third-party payment gateways that comply with industry security standards.

We do not sell, rent, lease, or share your payment information with unauthorized third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:
  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience
  • Provide relevant marketing and promotional content

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures include:
  • SSL Encryption
  • Secure Servers
  • Access Controls
  • Firewall Protection
  • Regular Security Monitoring

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain personal information only for as long as necessary to:
  • Fulfill orders and services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

8. Marketing Communications

With your consent, we may send promotional offers, product updates, new collection announcements, discounts, and marketing newsletters.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites. Era Furniture is not responsible for the privacy practices, content, or policies of third-party websites.

10. Your Rights

You may have the right to:
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent
  • Request details about how your information is processed

To request access, correction, or deletion of your personal data, please email us at info@erafurniture.in with the subject line “Privacy Request.” We will review and respond to your request in accordance with applicable law.

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 18 years.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments.

Updated versions will be posted on this page with a revised effective date.

13. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, and other applicable regulations.

14. Contact Information

Era Furniture
Website: www.erafurniture.in
Email: info@erafurniture.in
Phone: +91 9400000915
Address:
Kottappady P.O.
Kothamangalam
Kerala - 686692
India

15. Grievance Officer

Grievance Officer / Customer Relations Manager
Era Furniture
Email: info@erafurniture.in
Phone: +91 9400000915
Address:
Kottappady P.O.
Kothamangalam
Kerala - 686692
India

16. Consent

By accessing, browsing, or using the Era Furniture website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.

For questions regarding this Privacy Policy, please contact us at info@erafurniture.in.

Last Updated: 01-07-2026